Frequently asked questions
Answers about identification, payment, files, revisions and technical recovery.
Do I need to know the document name?
No. Describe the problem and desired result and upload the relevant materials. The system identifies the likely document path.
When do I pay?
Only after the document version, scope and price are displayed.
What files can I upload?
PDF, DOCX, TXT, JPG and PNG files are accepted, up to 35 MB per file.
Is a revision included?
One revision within the purchased document's original scope is included.
What happens after a technical failure?
The paid order remains stored, an apology and delivery deadline are sent, and the recovery process continues for no more than 72 hours without a second payment.