Complaints, technical recovery and order-value voucher
How to report a paid-order problem and what happens after a technical failure.
Information to include
- order identifier
- purchase email
- payment date and amount if needed for matching
- the stage where the issue occurred
- the requested resolution
Automatic protection
A paid order affected by a technical failure remains recorded. The customer receives an apology and notice of delivery within no more than 72 hours without another payment.
After 72 hours
If the document remains undelivered, a second message is sent and a single-use voucher equal to the actual cash paid for the affected order is issued.
Contact
Submit the complaint to support@mylegaldocsai.com. Do not resend confidential files when the order can be identified by order number and purchase email.
This process does not limit rights that cannot be waived under applicable law.